DFi’s Data Centers
Technical Environment
DFi exploits its services in Geneva in 3 Data Centers, situated more than 6 km from one another and in an entirely secure environment that allows DFi to guarantee the hosting of all important applications.
- Equipment in private rooms, accessible only to persons authorized by DFi and identifi ed visually and by biometrical prints
- Video surveillance 24/7, 365 days
- Smoke and fi re detector system
- Stabilized double electrical network, without power cuts, backed up by batteries and generators allowing several days of autonomy
- Air conditioning system.
- Cable system using different paths between components. No Single Point of Failure on the backbone
- Network access through numerous BGP connections. Private peering with Swisscom
- Cluster servers with high availability with power supply and redundant ventilation. IBM BLADE CENTER and boot from SAN technology
- Data storage via fiber optics guaranteed by SAN or NAS technology (2 SAN)
- Daily backups and data integrality
- Surveillance and reestablishment of services 24/7, 365 days
- Guarantee and SLA on most DFi services.
- 2x redundant fi rewalls active/active
- 2x Intrusion Detection System
- Traffic monitoring : Netflow
- Monitoring : nagios with unique console Network + Host.
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| SLA |
private server |
dedicated Server |
Network and internet access |
| Typical availability of service |
>99.9% |
>99.9% |
>99.999% |
| Service management |
Proactive
365 x 24 |
Proactive
365 x 24 |
Proactive
365 x 24 |
| Service repair |
365 x 24 |
Mon–Thu 8h30 -17h30
Fri 8h30 – 17h |
365 x 24 |
| Equipment failure |
4hrs |
Best effort |
n/a |
| Standard customer support |
Mon–Thu 8h30 -17h30
Fri 8h30 – 17h |
Mon–Thu 8h30 -17h30
Fri 8h30 – 17h |
Mon–Thu 8h30 -17h30
Fri 8h30 – 17h |
| Extended customer support |
24x7 |
n/a |
24x7 |
